We're here to help.
Free Support Options:
- Access to our Amarra FAQ & our knowledge base
- Access to the Support Portal (linked below)
- We offer 30 days of complementary technical support to address installation and basic Amarra operations. Use the Support Portal below to open a ticket with our support team, make sure to include your serial number for faster service!
Paid Priority Support:
For personalized remote setup assistance, purchase an Amarra QuickStart Remote Startup Sessions ($29.99 USD)
After the initial 30 day period has ended, we offer Per-Incident Paid Support ($29.99 USD). Includes one secure remote login session.
Some support issues may require a member of our support team to have remote access and control of your machine to remedy your issue. In order to have a technician access your device, follow these steps:
- Open the link https://sos.splashtop.com.
- Download and run the program from the link. It will show you a 9-digit session code.
- Tell the technician the session code during your support session to connect to your device.